Emerson TREXCHPNAWP3 Trex field communicator

Emerson TREXCHPNAWP3 Trex field communicator

Technical support

Contact your local representative or go to the AMS Trex Device Communicator website for
technical support contact information.

Emerson TREXCHPNAWP3 Trex field communicator

Information to provide to technical support
Before you call technical support personnel,TREXCHPNAWP3 have a detailed description of the issue,
including the information below (if applicable). TREXCHPNAWP3 Ensure you have the user manual for the
devices or digital control system available.
TREXCHPNAWP3 Information about the Trex unit
Operating system version on the Trex unit. TREXCHPNAWP3 (Tap Settings > About.)
The serial number of the Trex unit. TREXCHPNAWP3 You can view the serial number from the Settings.
(Tap Settings > About > CPU Board Serial Number.) The serial number is located on the
label on the bottom of the Trex unit, near the power module LEDs.
Version number for the application. (Tap Settings > Installed Applications.)
Emerson TREXCHPNAWP3 Trex field communicator

Troubleshooting device communication issues
Does the control TREXCHPNAWP3 system support HART or FOUNDATION fieldbus
communications?

Emerson TREXCHPNAWP3 Trex field communicator
What is the manufacturer and model of the control system?
What is the deviceTREXCHPNAWP3 manufacturer name (or ID) and model revision of the device
(exact spelling if possible)?
 task is being performed when the communication problem occurs?
Can AMS Device Manager or another Trex unit communicate with the device?
 Are you having communication problems with multiple devices?
 Are there any error messages displayed when attempting to communicate with a
device?

Emerson TREXCHPNAWP3 Trex field communicator
Does communication work when certain devices or processes are not running?
What is the total cable TREXCHPNAWP3 length run from the termination panel to the device?
When you are working with HART devices, answer the following questions:
What is the loop impedance (resistance value) in the HART loop?
If a HART multiplexer is being used, TREXCHPNAWP3 what is the manufacturer and model?
Is the device in burst mode?
Is the device address set to "0"?
Is more than one device on the loop?
Is another master (primary or secondary) on the loop? (For example, a control
system or multiplexer.)

Is the device powered by TREXCHPNAWP3 the Trex unit or an external power supply?

Emerson TREXCHPNAWP3 Trex field communicator

TREX-0002-1211
TREX-0002-3611
TREX-0002-3611
TREX-0003-0022
TREX-0003-0002
TREX-FFPA-0001
TREX-0004-0001
TREX-0005-0002
TREX-0005-0011
TREX-0005-0009
TREX-0005-0004
TREX-0004-0002
TREX-PMDC-1211
TREX-PMDC-3611
TREX-PMDP-1211
TREX-PMDP-3611
TREX-0012-0011
TREX-0045-0001
TREX-0049-DVD1
TREX-APFF-0301
TREX-APFF-1201
TREX-APFF-3601
TREX-APFF-PE01
TREX-SUST-1201
TREX-SUPR-1201

Jackie Ma